Privacy and Data Protection Policy
 Last updated: 07.07.2025

At Mothercore Ltd (“Mothercore”, “we”, “us”, “our”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, book sessions, or engage with our digital services.

1. Who We Are

Mothercore is a UK-based digital health platform focused on improving access to pelvic floor physiotherapy and women’s health services during pregnancy, postpartum, and menopause.

Registered address: 15 South Lane, New Malden, KT3 5HU
 Contact: info@mothercore.co.uk

2. Data We Collect

We collect and process the following types of personal data:

  1. Account and Profile Data
  • Full name
  • Email address
  • Password (encrypted)
  • Phone number (optional)
  • Booking history
  1. Health Information (Special Category Data)
  • Self-reported symptoms from triage tools
  • Health history relevant to pelvic floor and postnatal care
  • Information disclosed during 1:1 bookings or classes
  1. Transaction and Payment Data
  • Payment confirmations processed via secure third-party provider Stripe
  • Billing address (if applicable)
  1. Usage Data
  • IP address
  • Device/browser type
  • Pages visited and actions taken on the platform
  • Referring URLs

3. How We Use Your Data

We use your data to:

  • Deliver personalised women’s health physiotherapy services
  • Connect you to qualified physiotherapists
  • Provide relevant triage, booking, and follow-up services
  • Communicate service updates, appointment reminders, and user support
  • Improve platform functionality, usability, and security
  • Fulfil legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – For marketing communications and optional data you choose to share
  • Contractual necessity – To deliver services you have requested
  • Legal obligation – For record keeping, regulatory compliance, and tax purposes
  • Legitimate interest – For platform analytics and user support

We will always seek explicit consent when processing special category data such as health information.

5. Who We Share Data With

We may share your data with:

  • Physiotherapists registered on our platform (only relevant health data you consent to share)
  • Payment processor Stripe for secure transactions
  • Service providers (e.g. email or booking system providers) under GDPR-compliant contracts
  • Regulatory authorities if required by law

We do not sell or share your personal data with third parties for commercial gain.

6. Data Retention

We retain your data only for as long as necessary to provide services or comply with legal requirements. Health data is retained in line with medical guidelines and securely deleted when no longer needed.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at info@mothercore.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted storage, access controls, and regular audits. Our service providers are also required to comply with strict data security standards.

9. International Transfers

If any data is transferred outside the UK or EEA, we ensure it is protected through legal mechanisms such as Standard Contractual Clauses or adequacy decisions.

10. Cookies

We use cookies and similar technologies to:

  • Enable platform functionality
  • Analyse usage patterns
  • Improve user experience

You can manage your cookie preferences when you first visit the site or in your browser settings. Please see our Cookie Policy for more details.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or prominent notice on our website.

12. Contact Us

If you have questions about this policy or your personal data, please contact us at:
 📧 info@mothercore.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk